You ask, we answer The top ten tips from BORA Customer Care. 52 BORA MAGAZINE
CUSTOMER CARE PRODUCT WORLD Do BORA products really extract all odours? All cooking vapours, evaporated grease and associated odours are suctioned away precisely where they arise – at the cooktop. Users can breathe in fresh air, and their clothes and hair remain equally fresh and unaffected by the cooking vapours. How is the BORA cooktop extractor cleaned? The grease filter and covers can be removed in a few simple steps and cleaned in a dishwasher. What should I do if something spills on the cooktop while I’m cooking? You should ideally use a damp cloth to wipe up the mess straight away, as limescale and salt are tougher to remove once dried on. If possible, the cooktop should be cleaned while it is still warm. We recommend using Dr. Beckmann Glass Ceramic Power Cleaner. Important: never use washing-up liquid or scouring agents. If crusts have already formed, you can start by using a ceramic cooktop scraper. What happens if liquid gets into the cooktop extractor? Don’t worry, nothing happens as the cooktop extractor can hold up to 300 ml of liquid depending on the system. Even if a larger amount is spilled by accident, the clear separation between the electronics and the extractor system prevents any risk of damage. BORA Basic and BORA Pure can even hold as much as three litres of liquid. This can simply be wiped up with a cloth and the extractor can be cleaned by removing the housing base. BORA MAGAZINE 53
